Cancellation policy

Studio Regulations

1. Purchase of Passes and Validity

Studio activities take place in weekly classes. Purchases are made digitally only, without prior class registration, via the purchase of a single admission or a class pass.

  • Single admission: 70 NIS, valid for one month from the date of purchase.
  • 5-class pass: 325 NIS, valid for 2 months from the date of purchase.
  • 10-class pass: 600 NIS, valid for 4 months from the date of purchase.

Entries may be utilized throughout the validity period. It is the customer’s responsibility to utilize the purchased entries prior to the expiration date.

2. Expiration of Passes and Extensions

Entries not utilized prior to the expiration date will expire, and no financial refund or credit will be granted for them, subject to statutory provisions. Non-attendance or non-utilization of the pass does not grant the right to a refund or an extension of validity, except where required by law.

In the event that a class is canceled at the initiative of the studio, the entry will not be deducted from the pass.

The class pass is personal and non-transferable, except with prior approval from the studio.

In exceptional medical circumstances, requests accompanied by a medical certificate may be submitted to the studio management. Extension requests will be reviewed individually, subject to management approval and legal regulations.

3. Cancellation Policy

A transaction may be canceled within 14 days of the purchase date or the date of receiving email confirmation of the purchase, whichever is later, in accordance with the Consumer Protection Law, 5741-1981, even if entries have already been utilized.

Cancellation within 24 hours of purchase, provided no entries have been used, will entitle the customer to a full refund.
Upon cancellation after 24 hours and within the 14 day cancellation period, a cancellation fee of 5% of the transaction amount or 100 NIS, whichever is lower, will be charged. If the pass has been used, the value of the utilized entries will be calculated based on the actual amount paid for the pass, divided by the total number of entries included in the pass, multiplied by the number of entries used. This amount will be deducted from the refund.
The refund will be processed within 14 days of receiving the cancellation request, using the original payment method utilized for the purchase.

A cancellation request may be submitted via any of the following channels: through the “Cancel Transaction” link on the website, by email to [email protected], or by WhatsApp/phone at 054-4939697. Full name and ID number must be specified.

Nothing in these regulations shall derogate from the customer’s statutory rights under any applicable law.

4. General Provisions

Purchasing a single admission or a class pass constitutes agreement to these regulations. In the event of a discrepancy between these regulations and statutory provisions, the statutory provisions shall prevail.

The handling of personal customer data is governed by the studio’s Privacy Policy [https://adama.org.il/en/terms-and-privacy/]. These regulations were last updated on November 4, 2026.

Adama Movement Center

Adama Sderot Movement Center (Registered Association / Amuta)
Registration No. 580200830, 11 HaPalmach St., Sderot

054-4939697 / [email protected]